Quality Policy - SarimMartialArts

Quality Policy

At Sarim Martial Arts R&D Construction, we understand the significance of providing high-quality services for the longevity of our business. We believe that quality is an ever-evolving standard of excellence. Every member of our team is responsible for improving our service quality, today, tomorrow, and in the long term.

To ensure consistent quality, we have established a business management system containing all necessary procedures and associated documentation. This system is accessible to all staff members. Our quality management system aims to:

  • Deliver high-quality service to maintain excellent customer relations
  • Maintain customer satisfaction as a central aspect of our business
  • Understand and meet all of our customer's requirements
  • Consistently complete all work according to defined standards
  • Have the skills and resources necessary to fulfill our customer's needs
  • Provide comprehensive training and development opportunities to our staff
  • Continuously improve our systems and procedures
  • Only use services that meet our quality assurance standards
  • Maintain professionalism in all customer interactions
  • Efficiently resolve any complaints within an acceptable time period

Our quality policy statement has been implemented into the R&D Construction Management System and will be reviewed periodically to ensure we are continuously improving our service quality.